Contact GiftCardMall/MyGift — Gift Card Mall Support
Our team is available to assist you with anything related to your GiftCardMall/MyGift card. Whether you need help with activation and sign-up, require support for gift card balance inquiries or purchase records, or wish to report a card that's been lost or stolen, our Gift Card Mall support representatives are here for you.
For prompt help, please dial the toll-free support number found on the reverse side of your card.
General Questions: 1-888-524-1183
Missing or Stolen Cards: 1-888-524-1183 (around the clock)
Tip: Keep your card number and personal details handy when calling for a quicker experience.
Telephone Assistance:
Monday through Friday: 8:00 AM to 8:00 PM (Eastern)
Saturday: 9:00 AM to 5:00 PM (Eastern)
Sunday: Not available
Lost/Stolen Card Line: Available 24 hours a day, 7 days a week
Web-Based Services: Accessible anytime at mygiftgiftcardmall.shop
A Message for Our Cardholders
The safety and well-being of our cardholders, team members, and communities continues to be a priority. During busy periods, telephone wait times may be somewhat longer than expected.
For the fastest resolution, we suggest:
- Taking advantage of our self-service features on the main page (Check Balance, Register Card, Track Disputes)
- Browsing our FAQs for solutions to frequently raised topics
- Looking up your purchase history and remaining funds online prior to calling
We appreciate your patience and cooperation.
Still looking for help? Explore our FAQs or visit the Step-by-Step Guide for additional details.